PRIVACY POLICY
At Tu Punto Hot we are committed to ensuring that your professional and personal information is protected and not misused.
In this document we explain who is responsible for the treatment, for what purpose your personal information will be processed, the legitimacy for the treatment, how we collect it, why we collect it, how we use it, the rights that assist you and also explains the processes that we have arranged to protect your privacy.
By providing us with your personal information and using our website, we understand that you have read and understood the terms related to the personal data protection information that are exposed. Tu Punto Hot assumes the responsibility of complying with current legislation on national and European data protection, and have the objective of treating your data in a lawful, loyal and transparent manner.
SCOPE OF APPLICATION
This document applies to websites www.tupuntohot.com
CONSIDERATIONS TO CONSIDER
WHO IS RESPONSIBLE FOR THE TREATMENT?
The definition of data controller is described in the General Data Protection Regulation, and is as follows:
DATA CONTROLLER" OR "CONTROLLER"
The natural or legal person, authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing.
If you have any type of query, comment or concern, or if you wish to make any suggestion about how we use personal information, you can send an email to the email address info@tupuntohot.com indicating in subject: Data Protection.
INFORMATION ABOUT YOUR HOT SPOT
Innovation is one of the hallmarks of Tu Punto Hot. We introduce constant innovations in areas as different as technology adapted to sexual health, supplements to improve the quality of people's sexual life, fashion, food supplements and sexual culture.
Company name Tu Punto Hot
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Company owner: Javier Guerrero Fernández
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Registered office: Calle Sol, 59-B / Jerez de la Frontera / 11401 Cádiz / España
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Mail: info@tupuntohot.com
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Phone: +34 ( If calling from outside Spain ) 956 34 69 47
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N.I.F: 31665317K
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Website: www.tupuntohot.com
FOR WHAT PURPOSE DO WE COLLECT YOUR PERSONAL OR PROFESSIONAL INFORMATION?
The main reason we collect your personal information is to facilitate and improve the service, which you as a customer expect from us.
We collect your personal information to manage your purchases, orders or requests that you make to us through our websites or applications, by telephone or in a paper form.
Below, we include the main purposes that we have identified in Tu Punto Hot:
Compliance with legal obligations, including, but not limited to, Law 10/2010 on the Prevention of Money Laundering.
Management of the contracting of products or services offered by Tu Punto Hot, including distance selling, management of shipments and returns.
Create and manage a personal account with unique registration to be used in the acquisition of products and services offered by Tu Punto Hot.
Channel requests for information, suggestions and complaints from customers for management and resolution.
Surveys to improve our services.
Evaluations of the quality of our products.
Market research and commercial prospecting, reports on consumer habits, statistical data and market trends, in order to offer you products and services that may be of interest to you.
Keep you informed about our latest products, offers, promotions, events, etc. The channels we usually use are: email, postal mail, telephone, WhatsApp, but only if you give us your consent.
HOW DO WE COLLECT INFORMATION ABOUT YOU?
We collect personal information about you by different means, in some cases you will contact us to share your personal information, and in other cases we collect your personal data using other means. Below, we will explain the different ways in which we collect personal information about you and some examples in which we use that information.
INFORMATION YOU PROVIDE TO US
We collect personal information that you provide us through our website, email, mobile phone, when you hire a service, when you fill out a form, or others. In any case, at the time of collection you will be informed of the purpose of the same, the recipients of the information, as well as how to exercise the rights granted by current legislation on data protection.
For example: you may provide us with information when you contact our customer service, place a purchase order, register on our website, update your preferences and account information, complete a questionnaire etc.
Generally, the personal information you provide us are: name and surname, address, date of birth, email, contact telephone number and payment information.
If you have never asked us to send you commercial communications, you can subscribe to the different newsletters that we put at your disposal or by sending us an email to info@dreamlove.es
INFORMATION WE COLLECT FROM YOUR VISITS TO OUR WEBSITES
We collect and store limited personal information and anonymous aggregate statistics from all users who visit our websites, either because you actively provide us with such information or are simply browsing our websites. The information we collect includes the Internet Protocol (IP) address of the device you are using, the browser program you use, your operating system, the date and time of access, the Internet address of the website through which you accessed our websites and also information about how you use our website.
We use this information to know the loading time of our websites, how they are used, the number of visits to the different sections and the type of information that most attracts users. It also helps to identify if the website works correctly, and if we detect failures or errors in the operation, solve them and improve the performance of our website, in order to offer a better service to all users.
This information is collected through cookies, for more information consult the cookies policy that you can locate on this website.
SOCIAL NETWORKS
The use of social networks is increasingly frequent and in this sense Tu Punto Hot is present in most of them, and is another way to contact you.
The information we collect through social media sometimes includes personal information that is available online and to the public. We always ensure that all the information we use is correctly attributed to its source or made anonymous.
These social networks may have their own privacy policies, through which they will explain how they use and share your personal information. We recommend that you carefully review the privacy policies before using these social networks to be sure that you are happy with the way your personal information is collected and shared.
MOBILE PHONE
Tu Punto Hot does not use any geolocation system, neither through its page nor from third parties.
Through your telephone we would contact you to inform you of reservations made, and send you information related to Tu Punto Hot. This could be through a call or through messaging platforms such as WhatsApp, Kik or Telegram, as long as you have previously given your consent, and which you can revoke at any time.
WHAT IS THE LEGITIMACY FOR THE PROCESSING OF PERSONAL INFORMATION?
For the treatment of your personal information we rely on legitimacy for several reasons:
For the fulfillment of a contract and / or commercial relationship.
For compliance with various legal obligations.
For legitimate interest, for example, for security reasons, fraud prevention, to improve our services and products through market research, or to manage requests, queries or possible complaints that may arise.
With your consent, for example, for the sending of personalized offers from Tu Punto Hot.
TO WHOM MAY WE DISCLOSE YOUR PERSONAL INFORMATION?
If you have given us your consent, the information you provide will be treated only by Tu Punto Hot for the purposes described above. Not all the purposes described involve a transfer of data.
In some cases, it is necessary for us to communicate the information you have provided to third parties in order to be able to provide you with the requested service, for example, logistics, transport and delivery services.
Likewise, there are companies that provide us with other types of services such as: information technology, storage and processing of information, etc.
These third parties only have access to the personal information they need to perform such services. They are required to keep your personal information confidential and may not use it in any other way than that which we have requested.
In all cases, Tu Punto Hot assumes responsibility for the personal information you provide to us, and we ask those companies with whom we share your personal information to apply the same degree of protection of the information as we do.
Likewise, your personal information will be available to the Public Administrations, Judges and Courts, for the attention of the possible responsibilities arising from the treatment.
NO INTERNATIONAL TRANSFER
All personal information that we collect resides in Spain, both the server where www.tupuntohot.com is hosted and the information provided by users is located in national territory.
The Tu Punto Hot web service is securely encrypted and independently registered.
LINKS TO THIRD PARTY WEBSITES
In the event that we provide links to websites that are not operated or controlled by Tu Punto Hot, you will be promptly informed that Tu Punto Hot does not have any control over such sites nor are they responsible for the content thereof, nor do they have control over the way in which third parties collect and use your personal information nor are they responsible or offer any representations about the websites of third parties.
These websites may have their own privacy policies, which explain how they use and share your personal information. We encourage you to carefully review the privacy policies before using these websites to ensure that you are happy with the way your personal information is collected and shared.
HOW LONG DO WE STORE YOUR PERSONAL INFORMATION?
We only store your personal information to the extent that we need it in order to be able to use it according to the purpose for which it was collected, and according to the legal basis for processing it in accordance with applicable law. We will keep your personal information as long as there is a contractual and/or commercial relationship with you, or as long as you do not exercise your right to erasure and/or limitation of the processing of your data.
In these cases, we will keep the information duly blocked, without giving it any use, as long as it may be necessary for the exercise or defense of claims or some type of judicial, legal or contractual responsibility may arise from its treatment, which must be attended and for which its recovery is necessary.
HOW CAN YOU EXERCISE YOUR RIGHTS?
The data protection regulations allow you to exercise before the person responsible for the treatment your rights of access, rectification, opposition, deletion, limitation of treatment, portability and not to be subject to individualized decisions.
These rights are characterized by the following:
Its exercise is free
If the requests are manifestly unfounded or excessive (e.g. repetitive), the controller may:
Charge a fee proportional to the administrative costs incurred.
Refusing to act.
Requests must be answered within one month, although, taking into account the complexity and number of requests, the deadline can be extended by a further two months.
The controller is obliged to inform you about the means to exercise these rights. These means must be accessible and this right cannot be denied on the sole ground that you choose another means.
If the request is submitted by electronic means, the information shall be provided by these means where possible, unless the data subject requests otherwise.
If the person responsible does not process the request, it will inform at the latest in one month, of the reasons for its non-action and the possibility of claiming before a Control Authority.
You can exercise the rights directly or through your legal representative.
It is possible that the person in charge is the one who attends your request on behalf of the person in charge if both have established it in the contract or legal act that binds them.
RIGHT OF ACCESS
The right of access admits that you can contact the person responsible for the treatment to know whether or not it is treating your personal data.
Request a right of access form through any of the available channels of communication.
RIGHT TO RECTIFICATION
The right of rectification admits that you can obtain the rectification of your personal data that are inaccurate without undue delay from the controller.
Taking into account the purposes of the processing, you have the right to have incomplete personal data completed, including by means of an additional declaration.
In your request, you must indicate to which data you refer and the correction to be made. In addition, when necessary, you must accompany your request with the documentation that justifies the inaccuracy or incompleteness of your data.
Request a right of rectification form through any of the available channels of communication.
RIGHT TO OBJECT
The right of opposition, as its name suggests, means that you can oppose the processing of personal data by the controller in the following cases:
When they are subject to processing based on a mission of public interest or legitimate interest, including profiling.
When the treatment is for the purpose of direct marketing, including also the aforementioned profiling.
Request a right of opposition form through any of the available channels of communication.
RIGHT TO ERASURE
The right of deletion may be exercised before the person in charge requesting the deletion of your personal data when any of the following circumstances occur:
If your personal data is no longer necessary in relation to the purposes for which it was collected or otherwise processed.
If the processing of your personal data has been based on the consent you gave to the person in charge, and withdraws it, provided that the aforementioned treatment is not based on another cause that legitimizes it.
The treatment of the person responsible was based on the legitimate interest or the fulfillment of a mission of public interest, and no other reasons have prevailed to legitimize the processing of your data.
To have your personal data subject to direct marketing, including profiling related to such marketing.
If your personal data has been processed unlawfully.
However, this right is not unlimited, so it may be feasible not to proceed with the erasure when the processing is necessary for the exercise of freedom of expression and information, for compliance with a legal obligation, for the fulfillment of a task carried out in the public interest or in the exercise of public powers vested in the controller, for reasons of public interest, in the field of public health, for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes, or for the establishment, exercise or defence of legal claims.
The controller shall be obliged to block the data when it is rectified or deleted.
The blocking of the data consists of the identification and reservation of the same, adopting technical and organizational measures, to prevent its treatment, including its visualization, except for the provision of the data to judges and courts, the Public Prosecutor's Office or the competent Public Administrations, in particular the data protection authorities, for the requirement of possible responsibilities derived from the treatment and only for the limitation period of the same.
After this period, the data must be destroyed.
Request a right to erasure form through any of the available channels of communication.
RIGHT TO RESTRICTION OF PROCESSING
This new right is to obtain the limitation of the processing of your data carried out by the person in charge, although its exercise has two aspects:
You can request the suspension of the processing of your data:
When you contest the accuracy of your personal data, for a period that allows the controller to verify it.
When you have opposed the processing of your personal data that the person in charge carries out based on legitimate interest or mission of public interest, while he verifies if these reasons prevail over yours.
Request the person in charge to keep your data:
When the treatment is unlawful and you have opposed the deletion of your data and instead request the limitation of its use.
When the person in charge no longer needs the personal data for the purposes of the treatment, but the interested party needs them for the formulation, exercise or defense of claims.
Request a right of limitation form through any of the available channels of communication.
RIGHT TO PORTABILITY
The purpose of this new right is to further strengthen the control of your personal data, so that when the processing is carried out by automated means, you receive your personal data in a structured, commonly used, machine-readable and interoperable format, and can transmit them to another controller, provided that the processing is legitimized on the basis of consent or within the framework of the execution of a contract.
However, this right, by its very nature, cannot apply when the processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.
Request a right of portability form through any of the available channels of communication.
WHERE CAN YOU EXERCISE YOUR RIGHTS?
In order to exercise your rights, Tu Punto Hot offers you the following means:
By written and signed request addressed to Tu Punto Hot, Calle Sol, 59-B, Jerez de la Frontera, 11401 Cádiz, and must attach a photocopy of the ID or document proving the identity of the applicant.
Sending completed and signed form along with a photocopy and / or scanned copy of the ID or document proving the identity of the applicant to the email address info@tupuntohot.com
By calling the Customer Service telephone number 956 34 69 47.
You may file a claim with the Spanish Agency for Data Protection, especially when you are not satisfied with the response to the exercise of your rights, for more details you can consult the website www.agpd.es
HOW DO WE PROTECT YOUR PERSONAL INFORMATION?
We are committed to protecting your personal information. We use appropriate technical and organizational measures to protect your personal information and privacy and review such measures periodically. We protect your personal information by using a combination of physical, computer or logical security controls, including access controls that restrict and manage how your personal information and personal data are processed, administered and managed. We also ensure that our employees are properly trained to protect your personal information. Our procedures indicate that we may ask you for proof of identity before sharing your personal information with you.
In accordance with our guarantee of security and confidentiality, we are particularly interested in providing you with the highest level of security and protecting the confidentiality of the personal information you provide to us. Therefore, commercial transactions are carried out in a secure server environment under SSL (Secure Socket Layer) protocol.
If at any time you have problems accessing any part of our website, it may be due to the model or version of your browser or the configuration of its options. If you need us to help you find the solution or if you have any questions regarding the operation of our purchase system, call us at 956 34 69 47. We will be happy to assist you.
The Internet is a medium that makes it possible to carry out commercial transactions through the network. Therefore, one of the main concerns on the part of users who use the Internet is the security of data on the network.
As an Electronic Commerce transaction, the entire process of making a commercial agreement is understood including the contact between both parties: client and company. The aspects that any commercial transaction must meet must be:
The Authentication that guarantees us the legal or physical personality with which we communicate.
Integrity, that is, that the content of the communication between both parties cannot be modified.
Confidentiality, which consists of the guarantee that no unauthorized person can know the content of the communication.
IS DATA OF MINORS PROCESSED?
Tu Punto Hot is only aimed at adult audiences. Therefore, our access control to our websites is limited only to people over 18 years of age.
If we discover that we have mistakenly obtained personal information from a minor, we will delete that information as soon as possible.
WHAT PRECAUTIONS SHOULD BE TAKEN INTO ACCOUNT?
These are some of the precautions that we advise our clients to take:
Do not provide anyone with the username or password.
Do not write it down in easily accessible places: computer, agenda, etc.
Always use our SSL security system.
Always disconnect the browser session after having accessed a security area or having entered the username or password into the system.
Changes to this data protection information
We will review and update the data protection information when there are changes in the legislation or in any of the procedures for processing your personal information.
TRANSFER OF INFORMATION TO PARTNERS
Any information you share with Tu Punto Hot may not be shared with or transferred to any entity with which we have a business relationship, no matter where you are, for the purpose of providing services and improving the site.
This data protection information was last revised and updated in July 2022.
TERMS AND CONDITIONS OF USE
1. PURPOSE AND GENERAL OF THE ONLINE STORE:
The general conditions of sale and use of the Tu Punto Hot store described below, define the rights and obligations of Tu Punto Hot with its registered users.
Tu Punto Hot is the trademark of the company whose owner is Javier Guerrero Fernández with address at Calle Sol, 59 – B, 11401 Jerez de la Frontera (Cádiz) with CIF: 31665317K.
Through Tu Punto Hot we offer the possibility of buying erotic items, whether toys, lingerie, books, DVDs or any other product that the company deems within the sector. Likewise, the service is offered for the organization of bachelor and bachelorette parties, birthdays or any other event, such as the realization of Tupper Sexs.
This merchant agrees not to allow any transaction that is illegal, or deemed by the credit card brands or the acquiring bank, that may or has the potential to harm the goodwill of the same or negatively influence them. The following activities are prohibited under the card brand programs: the sale or offering of a product or service that is not in full compliance with all laws applicable to the Buyer, Issuing Bank, Merchant, Cardholder, or Cards. As well as child pornography, violence/hatred and extreme sexual violence.
Only those over 18 years of age can use the website and buy on it.
2. PRICES:
All prices of the products indicated through the website are in euros and with taxes included.
3. SHIPMENTS:
Shipments are made in discreet packages, sent by TPH Gifts.
The cost of shipping will be 5 €. Free for orders over 60 €.
For customers in Jerez de la Frontera we have the option of collection in store or home delivery at no cost. The home delivery service does not have defined delivery times, it is usually agreed with the customer day and time.
Customers in the towns near Jerez de la Frontera (Sanlúcar de Barrameda, Chipiona, Rota, El Puerto de Santa María, Puerto Real, Cádiz, Chiclana and Arcos de la Frontera) do not pay shipping costs on orders over 30 euros.
Shipments are made through the company TIPSA, unless the customer indicates otherwise, taking charge of the costs, to the address indicated by the user. We will only ship within the national territory.
Shipments have a delivery time of 48 hours, except when orders are placed on Friday, Saturday or Sunday.
If the customer wants another shipping system, Correos or another agency, he must contact us before finalizing the purchase.
4. PAYMENTS:
The means of payment through which you can buy at Tu Punto Hot are bank card, PayPal, bank transfer, Bizum, cash on delivery and cash (only for orders to be picked up in store or home delivery in Jerez de la Frontera).
No order will be processed until payment has been received or proof of payment, except if you opt for cash on delivery or pay it in cash at collection or delivery in Jerez de la Frontera.
BANK CARD
The bank cards accepted are: Visa, MasterCard and American Express. All bank cardholders are subject to validation and authorization checks by the card issuer.
PayPal
The easy, fast and secure way to pay over the Internet. If you do not yet have a PayPal account, you can access their website and register to start enjoying their services. Our account on this platform is info@tupuntohot.com
WIRE TRANSFER
The following is your bank account number: ES0401823249150201678309
The holder of the same is Javier Guerrero Fernández.
BIZUM
The convenient way to pay from your mobile. Fast and instant. If you choose this option, you will receive a payment validation message on your mobile.
CASH ON DELIVERY
You can place your order to pay for it when it is delivered to you by the delivery man of the agency. There are some particularities for cash on delivery:
The service has an additional cost of 0.9% on the purchase price, with a minimum of € 2.5.
You can have only one active COD order. You will not be able to place a second order until the first one has been delivered to you.
It is important to have the exact amount of your purchase ready. The delivery of the agency may not carry change and will deliver your order only after paying the amount of this. Couriers do not usually carry a POS to read cards.
In the event of a voluntary return of a product and / or order, the management costs will not be refunded.
5. FORMALIZATION OF ORDERS:
Once the order has been formalized, Tu Punto Hot will send the registered user an email with all the details of the purchase: products, quantity and place of shipment.
6. RETURNS:
Tu Punto Hot only accepts returns of those products that are sold sealed and whose seal has not suffered any deterioration.
From the purchase the customer has 15 days to make the return.
If you have any questions about any product before finalizing the purchase we advise you to contact us to answer your questions. You can do it through email tienda@tupuntohot.com or phones 956 34 69 47 and 696 13 56 07 (with WhatsApp service).
All electrical products are checked before shipment to check their correct operation, except those that are sealed.